We want you to be happy with your SnowBot. If it isn't right for you, you can request a return within 5 days of delivery.
Returns
To start a return, email vaetovenwork@gmail.com within 5 days of delivery with your order number and the reason for your return. Please wait for our return instructions before sending anything back.
To qualify, your item must be unused and in its original condition and packaging, with all included parts, such as the remote, batteries, and charger.
You are responsible for return shipping costs unless your item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges, if any, are not refundable.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 5 days of delivery with your order number and photos of the problem. We'll replace the item or refund you, including return shipping.
This policy doesn't limit any rights you have under applicable law.